REGULATIONS FOR STAYS AT "TORRE RUFFA" VILLAGE
a) No motor-vehicles in the holiday village – they have to be parked in parking place.
b) Pets are not allowed. It is absolutely forbidden to use bicycles, monocycles or similar and to disturb other client's calm.
c) All guests observe the rest periods from 2.30 pm to 4.00 pm and from 00.30 pm to 11.00 am.
d) Admission is reserved exclusively for guests of the Torre Ruffa Village. Any visits from strangers (meaning guests of Guests on vacation, limited to a few hours' duration) ARE NOT AUTHORIZED.
The entrance of the Roller Club Village Guests is allowed to access, upon reservation and payment, the Relax Center "My massage" and the "Ristomare Torre Ruffa".The entrance for any visits to our Guests must be authorized by the Management.
e) Room assignment is solely competence of Management.
reservations are accepted until rooms are available – it is necessary to sendreservation-form completely filled out and signed with deposit of 30% of the total amount. Reservations without deposit are not accepted.
3) FINAL PAYMENT:
the final payment has to be made 3-4 days after arrival – the reserved period is guaranteed also in case of late arrival or anticipated departure.
clients who have to renounce holiday for unexpected reasons can request refund of their amount sent as deposit of 30% sending the communication of cancellations by recorded delivery within 14 days before arrival. All those who adhere to the "Early Booking" offer, paying the entire stay fee by May 31, 2021, will be entitled to a refund of the entire amount paid only if the cancellation is received before 14 days of arrival, otherwise the refund will be made in the amount of 70% as 30% will be retained as a penalty.
After this time, in case of government restrictions related to the continuation of Covid-19 pandemic, the deposit will be converted into a voucher of one year which can be used for a new reservation in the 2022 season.
The notices of waiver will be considered valid only if made by registered letter. For terms will be the postmark .
The "Villaggio Torre Ruffa S.a.s." reserves all rights to change programmes if necessary for events that are out of its responsibility. In no case guests can request any form of compensation. Further the "Villaggio Torre Ruffa S.a.s." will not assume any responsibility for damage or robbery of vehicles, boats or accessories. All limitations of responsibility described in this paragraph turn to advantage of Villaggio Torre Ruffa S.a.s. with its headoffice in Ricadi. In case of dispute Vibo Valentia will be the only competent tribunal.
Villaggio Torre Ruffa S.a.s. does not accept complaints which are not declared written, delivered and validated by the management during the client's stay.